Professional indemnity insurance for Estate and Letting Agents
‍Estate and letting agents work in a fast-moving property market where advice, accuracy and service matter. Landlords, sellers, buyers and tenants rely on your agency to handle information carefully, follow the correct process and communicate clearly.

When something goes wrong, or someone alleges that it has, the cost of responding can be significant. A complaint, allegation of negligence or professional dispute can take time, money and focus away from running your agency.

Professional indemnity insurance can help protect your business if a customer, landlord, tenant, buyer, seller or third party alleges that your professional work, advice or service has caused them financial loss.

At Edmondsons, our specialist team arranges insurance for businesses across commercial and real estate sectors, with more than 30 years’ experience in the insurance market.
‍Professional indemnity and client money protection
‍Letting and property management agents that hold client money may also need to consider how professional indemnity insurance sits alongside client money protection requirements.

In England, property agents in the private rented sector must join a client money protection scheme if they hold client money.

Professional indemnity insurance is not the same as Client Money Protection, but both can form part of the wider risk and compliance picture for letting and property management agencies.

• Negligence or breach of duty of care - if someone alleges that your agency failed to meet the expected professional standard, PI insurance may help with the cost of defending the claim and any covered compensation
• Negligent misstatement or misrepresentation - a claim could arise if someone alleges they relied on inaccurate information, advice or a statement from your agency andsuffered a financial loss as a result
• Breach of confidentiality - a claim could arise if someone alleges they relied on inaccurate information, advice or a statement from your agency and suffered a financial loss as aresult
• Defamation - marketing, property listings, emails and written communications can all carry reputational risk. PI insurance may help where a covered claim arises from alleged defamation connected with your business activity
• Dishonesty - the policy includes cover for dishonesty by individual partners, directors, employees, subcontractors or outsourcers directly contracted to and supervised by the insured, subject to the policy terms and exclusions
• Complaints referred to an ombudsman or arbitration - cover for certain complaints referred to anombudsman, including Property Redress or The Property Ombudsman, or to arbitration, where the complaint arises directly from a breach of duty of care and meets the policy terms
• Loss of documents - includes cover for reasonable expenses to restore or replace certain tangible documents that are necessary for the performance of the business activity, where they are physically lost, damaged or destroyed while in the insured’s possession

At Edmondsons Insurance Brokers, we pride ourselves on offering exclusive benefits that set our clients apart. Through our dedicated service and strong industry relationships, we’re able to provide added value that goes beyond the policy. Our clients enjoy a level of care, access, and advantage that reflects the high standards we uphold in everything we do.